FAQ

When will my order arrive?  

We generally deliver all
orders in 2-5 working days.

How can I track my order?  

When your order is shipped,
we will immediately send you an email containing a tracking number. Using this
number you will be able to know where is your item and when it is going to
arrive to you.  

  In case you did not receive
this email, please email us at volvetperfumes@gmail.com.  

What if the item I received is damaged or faulty?  

We always work hard to ensure
that all items are of the highest quality and guarantee to our customers a
great brand experience. However, if you have a concern with a faulty or damaged
item, please email us at volvetperfumes@gmail.com, so we can urgently review the matter and find
the best solution for you.  

What is your returns policy?  

We offer 5-days after
delivery,it will cost you about 50EGP to return

The item/s must be in
original condition. Item/s must not have been used in any way.

How do I request a return?  

To initiate a return, simply
email us at volvetperfumes@gmail.comusing the same e-mail address you used to order
the item. We will send you the address you need to use to send back the items.  

  

Does volvetperfumes.com deliver worldwide?  

currently, we deliver to (Egypt). We have collaborated with
variety of shipping companies to guarantee reaching our customers easily.   

How much does delivery cost?  

We deliver your items for free

What payment methods does volvetperfumes.com accept?  

Currently we accept ( cod) and soon (visa,master card)

  Please contact us directly at
volvetperfumes@gmail.comto arrange the payment.  

Is it safe to purchase online from volvetperfumes.comStore?  

Absolutely! volvetperfumes.comuses variety of technological
security methods to ensure a safe payment for our customers. In addition, our
privacy policy indicates that we do not store any credit card details nor do we
share your personal information with any third party.   

However, if you are still
concerned with placing your order, please contact volvetperfumes@gmail.comand we will contact you
regarding an alternative method to place your order!  

How can I contact you?  

To reach our team you can use
the 24/7 Live Chat on the website, or email us at volvetperfumes@gmail.com