Refund policy

WHAT IS THE RETURN POLICY?  

We accept returns on all our
pieces within 5 days from
the date you received your order.   

ARE RETURNS FREE?  

The Return cost  50 EGP,the client afford it .

HOW DO I ORGANISE A RETURN?  

To initiate a return, simply
email us at volvetperfumes@gmail.com
using the
same e-mail address used to order the product.  

WHERE DO I SEND MY RETURN TO?  

When we receive your request
to return an item. We will directly send you an email with the address that you
need to send the items to.  

HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?  

We try and process returns as
quickly as possible. If you are initiating a return, we try our best to reply within 24 hours.  

We will refund you through
the same method you used to pay within 2-5  days.  

  

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?  

Whilst we hope this never
happens, if you do receive a damaged item, or have a manufacturing fault occur,
please contact us immediately at volvetperfumes@gmail.com